Our Vision
A global reference university training service-oriented professionals and providing wholistic affordable quality healthcare solutions.
Our Mission
To provide healthcare solutions and training through compassionate and personalised touch, pegged on critical thinking, innovation and technology.
Our Core Values
The foundation of the Outspan Medical College is laid on the following core values:
- Fear, trust and acknowledgement of God
- Integrity
- Customer-centric
- Quality
- Innovation
- Teamwork
- Discipline and hard-work
These values are geared towards developing graduates who will uphold a culture of professionalism, integrity and compassion.
Our Quality Policy
Outspan Medical College is committed to becoming a global reference university in developing service-oriented professionals capable of providing sustainable, quality, holistic solutions.
In accomplishing this commitment, the Outspan Medical College shall comply with all applicable international standards and legal requirements to ensure that our clients obtain the highest value. We shall achieve this by providing an efficient, customer focused and friendly service pegged on critical thinking, innovation and cutting-edge technology; coupled with continuous improvement by implementing a Quality Management System based on ISO standards.
The Outspan Medical College top management shall review established quality objectives and this policy for continuing suitability within three years.
Our Philosophy
Doing things right the first time and all the time.
Our Service Charter
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Service
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Requirement
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Charges
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Time lines
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Enquiries
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Specify the Enquiry
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Free
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Within 30 minutes after registration at the reception.
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Admission and registration of students
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On presentation and submission of a Complete admission or registration form with all required documents
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Specified fees
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Within 1 hour.
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Issuance of Course Outline
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1st lecture
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Free
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1st lecture
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Conduction of lectures
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Registration
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Specified fees
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As scheduled in the approved time tables/schedules
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Issuance of Exam cards
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Fulfillment of academic requirements &payment of specified fees
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Specified fees
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2 weeks to the start of exams
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Issuance of provisional Examination results slip
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Upon release of results by the examination board
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Free
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2 weeks upon release
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Fee balances
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Upon request
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Free
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Within 10 minutes from the time of request.
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Graduation
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Completion of course and full payment of fees
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Full fees
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As per academic calendar
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Attendance to telephone calls
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A telephone call
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Free
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Within 3 rings during working hours.
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Official working hours
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Monday -Friday
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Free
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8.00a.m – 5.30p.m
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Staff identification while at work
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Identification Badge
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Free
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Always
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Response/ to Written correspondences
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Receipt of correspondence
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Free
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Within 14 days from date of receipt
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Acknowledgment of written correspondences
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Receipt of correspondence
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Free
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Within 7 days on receipt
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Response to complaints, compliments and suggestions
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Receipt of complaints, compliments and suggestions
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Free
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Within 7 days on receipt.
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Pay our suppliers
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Upon receiving goods or services and receipt of the invoice
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Free
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As per contract
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